HMBotel is a discovery and referral platform. Unless a page expressly states otherwise, the connected activity, restaurant, transport or ticket provider is the seller and remains responsible for availability, the booking contract, performance, cancellations, refunds and after-sales service. The provider’s terms and final price are displayed before purchase.
1. Scope and roles
HMBotel is a discovery and referral platform. Unless a page expressly states otherwise, the connected activity, restaurant, transport or ticket provider is the seller and remains responsible for availability, the booking contract, performance, cancellations, refunds and after-sales service. The provider’s terms and final price are displayed before purchase.
HMBotel itself supplies the digital discovery, personalization, itinerary and referral service described on the platform.
2. Information before booking
HMBotel displays the essential characteristics available from the connected provider, indicative price, currency, location and booking link. Availability, selectable dates, final taxes, fees, cancellation rights and contractual identity must be verified on the provider checkout before confirming.
3. Booking formation
Clicking a ticket button does not create a booking with HMBotel. The booking contract is formed only when the connected provider confirms the order. HMBotel does not store payment-card data for provider bookings and does not claim a purchase is complete before provider confirmation.
4. Prices and commissions
Displayed prices are supplied by providers and may change until confirmation. HMBotel may receive an affiliate or distribution commission after an eligible booking. This remuneration does not change the provider’s price presented to the traveler unless expressly disclosed.
5. Cancellation, withdrawal and refunds
The provider terms determine cancellation and refund conditions. For leisure services supplied on a specific date or period, a statutory withdrawal right may not apply; the exact rule applicable to the chosen product is shown by the provider before payment. Requests concerning performance or refund must first be sent to the seller identified in the confirmation.
6. Traveler account
An account is optional unless a feature explicitly requires it. It keeps preferences, favorites, itineraries and conversations across devices. The traveler must protect credentials, use accurate information and notify HMBotel of unauthorized access.
7. Liability
HMBotel is responsible for operating its own digital service with reasonable care. It is not responsible for a provider’s performance, opening hours, transport conditions, live traffic, weather or information changed after synchronization. Nothing excludes liability that cannot legally be excluded.
8. Complaints and consumer mediation
For the HMBotel digital service, contact contact@hmbotel.com. After a prior written complaint remains unresolved, an eligible consumer may contact Greffe du Tribunal des Activités Économiques de Paris, 1 quai de la Corse 75198 Paris CEDEX 04, https://www.greffe-tae-paris.fr/. A complaint about the booked activity must be addressed to the connected seller and its mediator.
9. Applicable rules
Mandatory consumer protections in the traveler’s country remain applicable. Any dispute should first be resolved amicably. Competent courts are determined by mandatory law and the operator information completed in the legal notice.