HMBotel is a discovery and referral platform. Unless a page expressly states otherwise, the connected activity, restaurant, transport or ticket provider is the seller and remains responsible for availability, the booking contract, performance, cancellations, refunds and after-sales service. The provider’s terms and final price are displayed before purchase.
1. The service
HMBotel provides local discovery, personalization, itinerary, concierge, campaign, analytics and referral tools.
HMBotel is a discovery and referral platform. Unless a page expressly states otherwise, the connected activity, restaurant, transport or ticket provider is the seller and remains responsible for availability, the booking contract, performance, cancellations, refunds and after-sales service. The provider’s terms and final price are displayed before purchase.
2. Accounts and access
Users must provide accurate information, keep credentials confidential and use the correct traveler, partner or administrator workspace. Traveler accounts never grant Partner Studio access. HMBotel may require email verification and suspend compromised or abusive accounts.
3. Acceptable use
- No unlawful, fraudulent or misleading activity.
- No automated extraction, security testing or interference without written authorization.
- No manipulation of reviews, clicks, bookings, attribution or commissions.
- No infringement of intellectual property, privacy or provider restrictions.
4. Content and recommendations
Rankings combine location, relevance, preferences and available provider data. Sponsored or commission-generating relationships must be disclosed. AI concierge responses assist discovery but do not replace provider confirmation, professional advice or emergency services.
5. Connected services
External maps, ticket providers, restaurants and local services have their own terms and privacy notices. HMBotel uses exact product handoffs where available and clearly identifies when the user leaves HMBotel.
6. Availability and changes
HMBotel works to provide a secure and reliable service but may perform maintenance, correct data or evolve features. Material contractual changes are announced before taking effect where required. A user who does not accept future material terms may close the account.
7. Suspension and termination
Users may stop using HMBotel and request account closure. HMBotel may restrict unlawful use, security threats, fraud or material breach, using proportionate notice and appeal where appropriate.
8. Contact
Questions or complaints: contact@hmbotel.com. Traveler purchases are also governed by the traveler sales terms and the connected seller’s checkout terms. Hotels are also governed by the hotel partnership agreement and any signed commercial schedule.